NGC Help Center

For answers to frequently asked questions about NGC grading, submissions, its website and more, scroll below. To contact NGC Customer Service, click here.

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NGC Conservation

Joining NGC and Member Benefits

What are the benefits of NGC Collector membership and how do I join?

Paid NGC Collector members receive direct submission privileges to NGC and other Certified Collectibles Group companies. Certain membership levels also offer grading coupons and discounts. Click here to see all of the NGC Collector membership benefits and to join.

Can I submit to other Certified Collectibles Group (CCG) companies?

Yes. An Associate or higher NGC Collector membership entitles you to submit to Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG) and Certified Guaranty Company (CGC).

Does the credit that I receive with my NGC Premium or Elite membership expire?

Yes. This credit expires on the membership expiration date listed in your confirmation email.

How do I use my NGC membership credit?

The Premium and Elite membership levels offer a $150 credit as an additional benefit. This credit will be automatically applied to your submissions until it is used up. There is no need to request that NGC apply this credit. 

If you have a grading credit, you must still provide a valid payment method.

Can I give my membership credit to a friend to use?

No. The membership credit is only valid for the member to which it was issued.

Is my membership refundable?

Because of the benefits received with your membership, a pro-rated refund is not available. However, if you have signed up for auto-renewal of your membership, and decide within 30 days of auto-renewal that you would like to cancel your membership, you may receive a refund of your membership dues by contacting NGC Customer Service at Service@NGCcoin.com or 1-800-NGC-COIN (642-2646).

Still not finding an answer? Contact NGC Customer Service at (+1) 855-GRADE10 (855-472-3310) or service@NGCCoin.com.

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