Important Note About Shipping Address Changes

Posted on 3/27/2020

NGC, PMG and CGC will make every effort to accommodate requests to change a return shipping address, but these requests must be made before the shipment leaves our facility.

Numismatic Guaranty Corporation® (NGC®), Paper Money Guaranty® (PMG®) and Certified Guaranty Company® (CGC®) strive to provide the best possible services to all submitters at all times. During the current challenges brought by coronavirus (COVID-19) we are trying to be particularly accommodating of our collecting community.

Some submitters have asked to change their return shipping address for submissions that have already been received by NGC, PMG or CGC; for example, having submissions shipped to a home address instead of a business address.

We will make every effort to accommodate these requests. For security purposes, these requests must be made in writing and must be received before a package is shipped from our facility. Shipments cannot be rerouted after they have left our facility.

To contact Customer Service and, if necessary, update your return shipping address, please email NGC Customer Service at, PMG Customer Service at or CGC Customer Service at

Discuss on the NGC Chat Boards

Stay Informed

Want news like this delivered to your inbox once a month? Subscribe to the free NGC eNewsletter today!


You've been subscribed to the NGC eNewsletter.

Unable to subscribe to our eNewsletter. Please try again later.

Articles List

Add Coin

Join NGC for free to add coins, track your collection and participate in the NGC Registry. Learn more >

Join NGC

Already a member? Sign In
Add to NGC Coin Registry Example
The NGC Registry is not endorsed by or associated with PCGS or CAC. PCGS is a registered trademark of Collectors Universe, Inc. CAC is a trademark of Certified Acceptance Corporation.