Problem adding new coin to my registry 1 1

[Joyce C Novitzke]

When I attempted to add a newly purchased coin to my registry, I received a message that my new coin would be added to my inventory as it is listed in another person's registry.  How is this resolved?  Do I need to send you my receipt for the purchase?  I am new to the registry and this is my first experience with a problem.

[Maribeth]

1 hour ago, Joyce C Novitzke said:

When I attempted to add a newly purchased coin to my registry, I received a message that my new coin would be added to my inventory as it is listed in another person's registry.  How is this resolved?  Do I need to send you my receipt for the purchase?  I am new to the registry and this is my first experience with a problem.

Hello, 

• There is typically a 3-day wait time for transfers to be processed. An automated email is sent to the previous owner to approve the transfer. If the previous owner approves, or if no response is received after 3 days, the coin is automatically transferred to you.
• In rare cases when the previous owner disputes the transfer, an NGC Registry representative will investigate and contact both you and the previous owner.
• Many sellers use stock photos to represent the coins that they are selling. In this case, the certification number of the coin that you receive may not match the coin shown. Please wait until you have a coin in hand before entering it into the NGC Registry.