Fisk the Cat

What I can't understand is how my coins show up when you search their NGC number, but still show that they are in grading/encapsulation/inspection. They have been this way for over a week now...

Benjamin, I shared a similar post to you over this weekend. Something is horribly wrong with NGC's turnaround time. According to their own website, it is supposed to begin the day that the service delivers the package, NOT when the coins are logged in. If it takes five days to grade and five days to log in, the turnaround time should be showing as ten days. NGC's customer service responds with "we want to make sure that the packages are correct" but ignores the very language that is posted about turnaround times on their site. It would be an easy fix. Just provide better information. During periods when a glut of coins are received, such as during shows with take home grading, it would be totally reasonable to expect an increase in turn around time. Instead, it appears that NGC stubbornly sticks to knowingly false turn around times. If packages take five days to open from the day of delivery, it is not possible to have five day turnaround time... My larger question is why mislead the public?

Hi. I took this from the NGC website: ************************* Turnaround Times Start When Submissions Are Delivered Posted on 5/6/2021 Turnaround times begin when submissions arrive at our facility. As demand for our expert and impartial services continues to grow, the Certified Collectibles Group® (CCG®) companies, including Numismatic Guaranty Corporation® (NGC®), Paper Money Guaranty® (PMG®), Certified Guaranty Company® (CGC®) and Certified Sports Guaranty® (CSG®), are constantly taking steps to improve the customer experience. To provide greater transparency to customers, all CCG companies post current turnaround times to the Services & Fees page of their websites. These turnaround times now reflect the estimated time to complete a submission delivered to our facility today. Previously, there was some confusion about when turnaround times started. Turnaround times now start from the day your package is delivered to our facility, NOT when your submission is entered into our system. **************************************************** It was five days before my coins were even entered into your system. For the express submission, the turnaround times has remained constant at five days, even though it took nine days until it was finished. Similarly, for the expanded grade items, the turnaround times have remained constant at ten days, and my items have been at NGC since July 11 which, excluding the first day, was thirteen business days as of Friday and will be fourteen as of Monday. How often are turnaround times updated?

Thank you for your response. How do you explain then that the photo of the encapsulated items show up when you verify the prior submission number? The coins have already been encapsulated for three or four business days already. Please see the image attached to my first post. Clearly, something is not correct with your tracking system... That is the purpose of my question. It seems to me that the coins have already been encapsulated and imaged and recorded...DAYS ago. Either the tracking system is not correct or the verification of the NGC number is not accurate. Both can't be true. Please review again.

I recently sent an overnight package to NGC for ancient coin grading. Marked the outside of the package EX as one of the two submissions inside was at that speed. The other three items were expanded grade and weight. The tracking info from USPS indicated that the package was delivered to NGC. NGC did not indicate that the package was received until nearly a week later. I am confused, as the information about turnaround times indicates that the time in business days was estimated from the time that the package was delivered to NGC, not the time that the package was recorded. I can understand that my submissions may have arrived during the summer fun show, but don't understand why it took until the next week for the Overnight USPS package which was properly marked outside with EX for Express to even be recorded. The second issue is also confusing. The three expanded grades are still showing as Grading/Encapsulation/Imaging. Today is Saturday. On Tuesday of this week, I "verified" the old NGC slab code and what do you know, the NEW expanded grade and weight, along with a new image of the slab, showed up. So clearly, the coins had been reviewed, encapsulated and imaged enough to hit the verification system, while meanwhile, their status has not changed. I must not understand something. Is the shipping department the bottleneck? Otherwise, why are the coins still showing as G/E/I when they were done enough to be visible in the verification system? Just seems to me that if the coins were done early this past week, they could have been returned and I might already have them back. I am sure that there is a reasonable explanation for this, and I understand that turnaround times are "just estimates and not guarantees." Something still seems inaccurate. >>>https://www.ngccoin.com/certlookup/6056169-037/NGCAncients/ >>> NGC Cert # 6056169-037 NGC Description Constantine X, AD 1059-67 BYZANTINE EMPIRE AV Hist. Nomisma NGC Grade Ch AU Strike: 5/5 Surface: 4/5 Pedigree rv Constantine X stg. obv Christ std. >>> Submission #6827486 Current Turnaround Times > 10 Days Status: Grading/Encapsulation/Imaging Received: 7/17/23 Line Item Coin Description Grade NGC Registry Download Images 001 Constantine X, AD 1059-67 BYZANTINE EMPIRE AV Hist. Nomisma