Popular Post Joydeep Posted October 2, 2020 Popular Post Share Posted October 2, 2020 I am amazed by the amount of delay in even getting submissions into the system ! (despite me not being the only one facing this issue). NGC can at least add a bit of transparency in the process by posting daily updates regarding the date for which they are opening mails. P.S: My submission was delivered on the 21st. I also hope NGC honors the commitment mentioned on their webpages once the submission is in the system. Morpheus1967, JazzySilver and Trapshooter 3 Link to post Share on other sites
Administrator LISA B Posted October 2, 2020 Administrator Share Posted October 2, 2020 Hello Joydeep, As of today, we are opening the mail that was delivered to us on September 19th. Sorry for such a delay. JazzySilver 1 Link to post Share on other sites
Joydeep Posted October 2, 2020 Author Share Posted October 2, 2020 (edited) 11 minutes ago, LISA B said: Hello Joydeep, As of today, we are opening the mail that was delivered to us on September 19th. Sorry for such a delay. Ok. Edited October 2, 2020 by Joydeep Link to post Share on other sites
Joydeep Posted October 26, 2020 Author Share Posted October 26, 2020 (edited) The status of my submissions has not changed for a while and turnaround time is complete. Also for invoice # 5909845 the images have been intermixed. Please look into it. Update [10/30/2020] - All issues promptly resolved. Thank you NGC. Edited October 30, 2020 by Joydeep JazzySilver 1 Link to post Share on other sites
JazzySilver Posted November 6, 2020 Share Posted November 6, 2020 (edited) NGC, Can you post what delivery dates you're currently processing? @LISA B Edited November 6, 2020 by JazzySilver Link to post Share on other sites
Administrator LISA B Posted November 6, 2020 Administrator Share Posted November 6, 2020 Hi, As of today we are opening the mail that was delivered to us on November 2nd. Morpheus1967 and JazzySilver 1 1 Link to post Share on other sites
JazzySilver Posted November 7, 2020 Share Posted November 7, 2020 6 hours ago, LISA B said: Hi, As of today we are opening the mail that was delivered to us on November 2nd. Thank you! Link to post Share on other sites
Administrator LISA B Posted November 11, 2020 Administrator Share Posted November 11, 2020 Hi All, As of today, we are currently opening the mail that was delivered to us on November 6th. JazzySilver 1 Link to post Share on other sites
mrpapageorgio Posted November 18, 2020 Share Posted November 18, 2020 (edited) Hi Lisa, What current delivery dates are you processing? My submission was delivered to you today (11/17) so trying to estimate when it should be in the system. If we wrote V75 on the sides of the package as suggested https://www.ngccoin.com/news/article/8336/V75-gold-and-silver-eagles/ do those get opened first? Thanks! ETA: Looks like it was entered this morning. Nevermind. Edited November 18, 2020 by mrpapageorgio Link to post Share on other sites
Administrator LISA B Posted November 19, 2020 Administrator Share Posted November 19, 2020 Hi All, As of today, we are currently opening the mail that was delivered to us on November 16th. Thank you, Lisa Morpheus1967 1 Link to post Share on other sites
RayBee Posted December 1, 2020 Share Posted December 1, 2020 Curious what date you are opening mail from today. My tracking shows received on the 23rd. Thanks Link to post Share on other sites
Administrator LISA B Posted December 2, 2020 Administrator Share Posted December 2, 2020 Hi All, I hope everyone had a nice Thanksgiving. As of today, we are currently opening the mail that was delivered to us on November 21st. Thank you, Lisa Link to post Share on other sites
RonMc Posted December 3, 2020 Share Posted December 3, 2020 (edited) On the 19th of November you were opening the 16th of November Emails. Now it is the 2nd of December and in the last 13 days you have opened 5 days of mail (21st Nov Emails.). Maybe you could post an update in your App or Web page when you hit View Status. The problem with such a long delay is if the coin is lost then your trying to contact the post office for a coin that was delivered 13 days earlier. Edited December 3, 2020 by RonMc Link to post Share on other sites
JazzySilver Posted December 3, 2020 Share Posted December 3, 2020 (edited) Edit, message deleted. Edited December 3, 2020 by JazzySilver Link to post Share on other sites
Administrator LISA B Posted December 3, 2020 Administrator Share Posted December 3, 2020 Hi, We're doing what we can. We have been getting mail by the pallet these days. Unfortunately, we are running a bit behind on all of our grading tiers., We are trying to hire more people, even offering a $1000 signing bonus. Your patience is appreciated. amychrisgarner 1 Link to post Share on other sites
amychrisgarner Posted December 6, 2020 Share Posted December 6, 2020 Any new update? Mine was received on the 25th. I appreciate you taking the time to keep us informed. Link to post Share on other sites
Administrator LISA B Posted December 7, 2020 Administrator Share Posted December 7, 2020 Hi All, Happy Monday! As of today, we are currently opening the mail that was delivered to us on November 23rd. Thank you, Lisa Link to post Share on other sites
douglas murphy Posted December 7, 2020 Share Posted December 7, 2020 Question: If you are opening mail from the 23rd today, does that mean the 12 day turn around starts today, or is it back dated to the 23rd? I sent in 3 coins "v75" last week and the post office states you received them on Thursday, with this back log of opening will I still get the early release holders? Angela40 1 Link to post Share on other sites
Administrator LISA B Posted December 7, 2020 Administrator Share Posted December 7, 2020 Hi Douglas, As long as the coins are in our facility on or before the cutoff date you well receive the Early or First Releases. The clock starts ticking once the order is entered into our system. Thank you, Lisa Link to post Share on other sites
his eminence Posted December 18, 2020 Share Posted December 18, 2020 Hello, About your turnaround times: My postal receipt confirms that my 11 coins reached the P.O.box on November 22nd, they are two invoices, but have not been registered yet. It's 1 month. You made me lose my membership credit that expired on December 12th and apart from some lies I don't get any answers from anyone there. Where are my coins? I want to make a complaint, how can I do it? Thanks Stefano Link to post Share on other sites
Administrator LISA B Posted December 18, 2020 Administrator Share Posted December 18, 2020 Hello, Thank you. Please email me directly at Lisab@ngccoin.com Please email me the tracking number, a description of the box and your account number. Thank you, Lisa Link to post Share on other sites
Administrator LISA B Posted December 18, 2020 Administrator Share Posted December 18, 2020 Today we are opening mail from December 1st. Thank you, Lisa Link to post Share on other sites
kenlee47 Posted December 18, 2020 Share Posted December 18, 2020 12 hours ago, his eminence said: Hello, About your turnaround times: My postal receipt confirms that my 11 coins reached the P.O.box on November 22nd, they are two invoices, but have not been registered yet. It's 1 month. You made me lose my membership credit that expired on December 12th and apart from some lies I don't get any answers from anyone there. Where are my coins? I want to make a complaint, how can I do it? Thanks Stefano Link to post Share on other sites
his eminence Posted December 19, 2020 Share Posted December 19, 2020 15 hours ago, kenlee47 said: 15 hours ago, LISA B said: Hello, Thank you. Please email me directly at Lisab@ngccoin.com Please email me the tracking number, a description of the box and your account number. Thank you, Lisa Thank you very much Lisa, suddenly as if by magic, I received the email that my submissions were registered Greetings Stefano kenlee47 1 Link to post Share on other sites
Administrator LISA B Posted December 21, 2020 Administrator Share Posted December 21, 2020 Hello Everyone, I hope you all had a good weekend! As of today, we are now opening the mail that was delivered on the 7th. Thank you, Lisa Link to post Share on other sites
Administrator LISA B Posted December 23, 2020 Administrator Share Posted December 23, 2020 Hello, Today we are finishing up some of December 8th and starting on December 9th. Merry Christmas Everyone! Lisa Link to post Share on other sites
douglas murphy Posted December 23, 2020 Share Posted December 23, 2020 Good morning, can I please get a update on my submission number 5924342 please, usps states it was delivered on the 4th of December. Thank you Link to post Share on other sites
Administrator LISA B Posted December 23, 2020 Administrator Share Posted December 23, 2020 Hello Douglas, I see that this was entered on the 7th and it is going to grading. This should be shipping back to you next week. Thank you, Lisa Link to post Share on other sites
douglas murphy Posted December 23, 2020 Share Posted December 23, 2020 Lisa, Thank you for letting me know. Can't wait to get them Link to post Share on other sites
Patrick Harris Posted December 24, 2020 Share Posted December 24, 2020 (edited) Hi Lisa , I was wondering if you could give me any new info at all in regards to submission# 5915878 ? I've been reading everyone elses replies hoping I could glean some info without having to bother you , I know you guys are behind ( I know the feeling) . You guys recieved the package on 11/9 and it's been in grading/quality control for a while . It was economy and I see another poster said theirs took like 36 days . Mine is at 31 days if I counted correctly . Should I expect mine to be around 36 days as well? Thank you for your help!!! Edited December 24, 2020 by Patrick Harris Link to post Share on other sites
