mn0t3s Posted April 29, 2020 Share Posted April 29, 2020 Does anyone know why images for coins have been missing from NGC's cert look up tool for several days now? Are they returning any time soon? Link to comment Share on other sites More sharing options...
Coinbuf Posted April 29, 2020 Share Posted April 29, 2020 Photos are not available for every NGC certified coin, if you have a coin that was graded prior to when NGC started taking photos of each coin there will not be any photos to see. Link to comment Share on other sites More sharing options...
mn0t3s Posted April 29, 2020 Author Share Posted April 29, 2020 I am aware of that, but that is not the issue in this case. No matter what coins I look up, it says "images are not currently available. please try again later" Even coins that were recently graded have this message, and have had it for the past 4 or 5 days at least. Link to comment Share on other sites More sharing options...
Coinbuf Posted April 29, 2020 Share Posted April 29, 2020 Ok, with a low post count its possible that your new to the NGC site and were not aware. I suggest you post your question in the ask NGC section of the forums, that's the best place for an inquiry of this nature. Link to comment Share on other sites More sharing options...
mn0t3s Posted April 29, 2020 Author Share Posted April 29, 2020 I have, the post is pending approval and hasn't been responded to, hence my post here. I guess I'm concerned after multiple emails to them as well with no response. Is anyone else experiencing the same issue? It would be nice to know that I'm not the only one unable to view images, at least for now.... Would be especially nice if NGC could address this with either an ETA on a fix or at the very least acknowledgment of this issue that's been ongoing for days, how has no one else posted about this yet? Link to comment Share on other sites More sharing options...
Coinbuf Posted April 29, 2020 Share Posted April 29, 2020 Some type of glitch I guess, when I view my registry sets coins that have the NGC photos those photos show up just fine, yet when I go to verify one of those coins I get the same message. Link to comment Share on other sites More sharing options...
jgrinz Posted April 30, 2020 Share Posted April 30, 2020 No IT at the office to fix the glitch ?? Link to comment Share on other sites More sharing options...
Administrator Matt G Posted May 1, 2020 Administrator Share Posted May 1, 2020 Hello everyone, We were experiencing an internal server issue this past week which caused some images to not load properly. This issue was fixed yesterday and everything should be back to normal. kbbpll 1 Link to comment Share on other sites More sharing options...
Heisenberg3 Posted December 25, 2020 Share Posted December 25, 2020 I have the same issue with the NGC app. No photos ever load to view, on phone and tablet. It’s very inconvenient when I look up a coin for a purchase or sale. NGC’s site works fine but I prefer to use the app vs carrying multiple slabs with me or carrying a long list of certification numbers. Sharing a picture of my issue. Pics used to show but now this what I see on every coin. Link to comment Share on other sites More sharing options...
KyCoinKollektor Posted December 25, 2020 Share Posted December 25, 2020 On 4/29/2020 at 1:27 PM, mn0t3s said: Does anyone know why images for coins have been missing from NGC's cert look up tool for several days now? Are they returning any time soon? I’m having the same issue with the app but not the full site. No coins are showing images not even in my online collection that I know have pictures. Have to close out the app after looking up a coin just to back out of the previous screen. It’s sure is annoying! Link to comment Share on other sites More sharing options...
RWB Posted December 25, 2020 Share Posted December 25, 2020 As Matt G noted on May 1, it's likely a system problem. A range of difficulties have been evident for about a month. It's also possible some of Santa's elves got drunk and started betting on dreidel falls ( nun, gimel, hey or chai, and shin) instead of tending to the server farm. Link to comment Share on other sites More sharing options...
Conder101 Posted December 28, 2020 Share Posted December 28, 2020 Yes but MattG posted May 1st, 8 months to fix the system glitch seems a bit much. Link to comment Share on other sites More sharing options...
Administrator Matt G Posted December 29, 2020 Administrator Share Posted December 29, 2020 Hello Everyone, The issue on the website was short-lived and was fixed back in April/Early May. The issue with the NGC App seems to be only affecting iPhone users. We noticed that images are appearing on the website but not the app for this device type. This has been reported to our IT team and they are hoping to have it resolved in the coming weeks. Please note that an App bug takes a bit more time than a website bug as we must submit a new app to be reviewed and approved in the app store. Thank you for your patience and have a happy holiday. Link to comment Share on other sites More sharing options...
