ERICtheRED Posted February 19, 2020 Share Posted February 19, 2020 (edited) Greetings, I sent my first coin in to NGC for conservation and grading. It is a 1989 Guanyin 5 oz gold medal. I sent the COA and asked on the submission form to have it returned with the coin. When I got the coin back in the mail there was a plastic sleeve with a bright post-it note that said *return COA with coin*. There was no COA returned with the coin. When I called and asked, they said it was being sent separately. A week later (today), I called and the representative told me that it's OK and that the COA isn't necessary. On a $20k coin. I have the original mint packaging but no COA now. So, what do you guys think I should do? Obviously I am not happy. I spent $750 for this conservation and grading alone. Edited February 25, 2020 by ERICtheRED Please remove this post Link to comment Share on other sites More sharing options...
Trapshooter Posted February 19, 2020 Share Posted February 19, 2020 (edited) 😳😳😳😳 Ask NGC if the COA is necessary with the 2019 short minted Silver Eagle and how not having one with that coin, would it affect its value? Not good in my opinion, I would be very upset. Good luck, I hope it works out for you. Edited February 19, 2020 by Trapshooter Link to comment Share on other sites More sharing options...
ERICtheRED Posted February 19, 2020 Author Share Posted February 19, 2020 (edited) Thanks Mr. Shooter, I was very surprised that they tried to stone wall me like that. I asked what we were going to do to make it right and they opted to do nothing. Very strange. Not what I would expect from NGC. I even used a highlighter and wrote "please return the included COA". Thanks for the support. -Eric Edited February 19, 2020 by ERICtheRED Link to comment Share on other sites More sharing options...
jgrinz Posted February 19, 2020 Share Posted February 19, 2020 Need to speak to the Chairman or President I am sure they should be able to make you whole in some manner https://www.ngccoin.hk/about/ngc-graders/ I am always leery of the transportation between departments NCS and NGC unfortunate that it happened. My feeling is you can escalate the issue yourself without paying some more out of pocket money for lawyers. Good Luck J Link to comment Share on other sites More sharing options...
ERICtheRED Posted February 19, 2020 Author Share Posted February 19, 2020 Thanks Grinz, I will try that. I spoke to a "supervisor" about it. The response was comical. -Eric Link to comment Share on other sites More sharing options...
kbbpll Posted February 19, 2020 Share Posted February 19, 2020 I completely understand your being upset, and that the coin _and_ all the packaging is special to you. I hope NGC makes it right. However, if it makes you feel any better, if I was a buyer of that coin, I wouldn't care about the COA. The serial number is on the rim and they put it on the slab too, right? I'm not sure that the little piece of paper is worth the lawyer's hourly rate. But again, I can appreciate your feelings about it. Crawtomatic 1 Link to comment Share on other sites More sharing options...
Revenant Posted February 19, 2020 Share Posted February 19, 2020 Well, given that they charge a $5 fee + shipping for returning the packaging, which I'm assuming also applied to returning the COA to you, I can see why you might be a little bit cross about this outcome. I agree with the others though, I don't see not having the COA damaging the value enough to be worth a lawyer. The hourly rate on a decent lawyer, given the time this would take... ? You might as well buy a new coin. Personally, I don't know how much the original packaging even helps you now that the coin is in an NGC holder and can't even be in the original mint packaging now and the NGC slab / label gives you a statement on authenticity without the CoA. Link to comment Share on other sites More sharing options...
Jade Collection Posted February 20, 2020 Share Posted February 20, 2020 @ERICtheRED I'm on your side for this. This is not acceptable and they need to take care of this for you. To some here, the COA doesn't matter, but others like myself, I like COA for certain things. Contact the NGC employees that are on this site and see what they can do for you, this is not right. Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted February 20, 2020 Administrator Share Posted February 20, 2020 Hello, I assure you that we are taking this issue very seriously. We will either find and return the COA, or we will work something out with you. I am very sorry for the inconvenience. Thank you for your patience, Paul Sandler Senior Numismatist kbbpll 1 Link to comment Share on other sites More sharing options...
ERICtheRED Posted February 21, 2020 Author Share Posted February 21, 2020 Hi Paul, Thank you. To update this topic; after getting the information in front of the right people, it sounds like NGC is now working to either provide the COA or make an equivalent compensation. When this situation is cleared up, I will delete this thread. I will continue to use NGC in the future as they still maintain a record of being the best grading service out there. Thanks again for all of the input. -Eric Link to comment Share on other sites More sharing options...
