Turn around times unacceptable for my orders.
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3 posts in this topic

I have been submitting coins to all third party graders for decades. I deal mostly in California fractional gold, etc and have to submit under NGC specialty gold which is more than the normal fee. My last order received mid-Sept is still sitting like a dead duck in the water. Why? Oh, sure I get the typical line when calling in that these take longer to grade due to research, blah, blah, blah.  Seriously, all of these at NGC right now are Hart tokens. The graders that these are forwarded to are supposed to be experienced. After decades of submitting these, there should be no research required firstly after processing these. I am positive the graders are not slow learners or have some sort of mental disabilities.  Secondly, do the research and complete them. Having to do research does not include letting them sit on a shelf for a month. I could certify and grade these 11 coins in less than an hour. I would just bet NGC graders process more than 11 coins an hour. On top of that turnaround times are usually 5 days per NGC website data. I am not expecting exactly a 5 day turnaround time but 30-60 days is pathetic. Someone in NGC is purposely holding these types of coins for some reason. Having to do research, which any experienced grader should not have to, is not a valid excuse.  Why has the NGC grading process not improved or progressed?  I am simply tired of getting the same old answer to an issue that has been around for decades. Thank goodness auto repairmen don't make this same excuse after years of making car repairs. And FYI NGC - No one is replying to your site generated emails.  I have not received a reply to 3-4 emails sent over the past couple of weeks.  And I am lucky to send that many in a year.  Another unacceptable item to your customers, again if anyone should care. Quit making an excuse - the same one at least.

Edited by Christopher Terry
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Is there a reason that my post has been censored or not approved yet? Did I violate a posting rule?  I have some valid concerns which I would like to obtain feedback in the way of replies from the community. This is part of the major problem.  My issues, which are others, continue to get swept under the rug for decades. NGC should be serving the Numismatic community. We are your customers. What better way to fix a possible concern or internal problem other than to discuss it with all working to fix it.  Throw it out there to see if this is a big issue and get recommendations. That should be NGC's goal.  Getting a single submission moving will not fix the overall problem.  I should know - decades.  It should not take a lifetime to fix something or at least progress.  Additional research does not constitute sitting on a shelf. That's an internal choice by someone internally.  Doing things like they have been done for decades doesn't make sense.  Just think where the world as a whole would be if we all operated that way.  Thanks

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