Certification Not Found

[Morpheus1967]

Hello all.  This is my first post, and if this is in the wrong section, I apologize and please feel free to move it.

 

Not sure what to do here.  I purchased a 2002 Silver Eagle, graded MS69.  For the first time ever, the certification number was not found on the NGC website.  Not in the database.  Does this mean it's a fake?  Do I ask for my money back?  And if it's not in the database, how do I determine if it is legitimate/real?

The certification # is 1953930-089

Thanks if anyone can guide me on this.

[MarkFeld]

Welcome to the forum. I would not assume that the coin is "a fake", but I would contact NGC and see if they can provide an explanation.

[Morpheus1967]

Thanks for the reply.  Does anyone know the best way to contact NGC in regards to this issue?

[Keigwin]

It's more likely an error at NGC, or a very recent grading, than a fake. But certainly follow Mark's advice to be safe.

800-NGC-COIN or service@NGCcoin.com

Lance.

[bstrauss3]

Phone

 

There are a couple possibilities with a simple typo error the most likely. It could also have been a date base error or you caught them in the middle of a batch update - with those two, try again and see if it 'magically' pops up.

[Morpheus1967]

I have entered it several times and have yet to have it show up.  I will contact NGC and see what they say.  Thanks all.