LISA B

Hi, What mint error are you looking for? Lisa

Hello Schiggity, We closed Early last Wednesday and were closed on Thursday and Friday. I will keep an eye on this for you. Lisa

Hello Schiggity, I will have one of our Customer Service reps email you the instructions on how to return this to us for correction, free of charge, along with a shipping label to send this to us. Thank you, Lisa

Hello, Just Bob is correct.

Hello FlyingAl, I will email you that information. Thank you, Lisa

Hello, You can make a notation to ship them all together. There would be only one shipping Fee. You will need to pay the $10 handling fee for each submission form. Thanks, Lisa

Hello, The "T" is for toned which is something we haven't done for MANY years now. Thanks, Lisa

Hello, I see that this Express order is being finalized today. Should be shipping soon. Thanks, Lisa

Hello, We will only use Registered mail for sending to P.O. boxes. Thanks, Lisa

Hello, Thank you. If you go to our website www.ngccoin.com and verify this piece you will see that it looks different. We image coins before we ship them.

Hello, What is the certification number for this piece? Lisa

Hello Lincolnman, No, I think you should be fine. We've pulled it together and all is fine here. Lisa

Thank you very much! That is greatly appreciated. It's going to take some time as a lot of our staff members have been impacted by this storm. Everyone's patience will be greatly appreciated. PLEASE BE KIND TO OUR CUSTOMER SERVICES STAFF. They do not need to get beat up by customers calling about their orders. We've been through enough. Lisa

I'm sorry but we will not be able to do anything about this as we have shut down due to the Hurricane. Our offices will be open on Monday. I'm not sure what staff members will be there as a lot of us are with damage to houses and no power. Your patience would be greatly appreciated. Thank you, Lisa

Due to the hurricane, we are shut down until Monday. I'm sure that your submissions are fine as where the office is there was no damage. It will take a bit to get things up and running. Thanks for your patience. Lisa

Hello, You should be able to DRIVE to your Fed-X location to pick this up. We can have Fedex hold it at a location for you to pick it up or wait until the package returns to NGC. There is a $20 fee Fedex charges for the request, which we will have to pass to you. Please let us know if you would like to put the hold on this. Lisa

Hello, You are working from one of our older submission forms. Our new Ship Method is Fed-X ground if you do not have your own account with a carrier. https://www.ngccoin.com/news/article/10235/return-shipping-updates/ I have checked the tracking on the Fed-X website and it appears that they tried to deliver on the 21st, 22nd, and the 23rd. I would say to contact your local Fed-X location for assistance getting this package delivered. Thank you, Lisa

Hello, We use Maldonado (8th ed.) for post-Colonial Brazil and Gomes for the vast majority of Colonial Brazil. We do basically everything listed in those reference works, but we do run into translation issues from time to time as the books are in Portuguese entirely. This is especially true with Maldonado. When someone pays for VP, and oftentimes even when they don't, graders and verifiers are pulling references works to attribute coins. In modern (post-1970) that department uses Maldonado #s as a guide to decide what varieties are eligible, but they do not use reference #'s to attribute them, only descriptions. In vintage, we try whenever possible to also describe the variety in addition to putting the Maldonado #, but we run into limitations when coins are details graded, customers ask for pedigrees or undertype recognition, etc. Our label can only fit so many lines of text, and this is especially true for coins that receive no grades.

Hello Bill, You should value them for what you believe they are worth. We need this information for insurance reasons. Just like when you ship the coins to us, you will place value on them for insurance/shipping. I hope that helped. Lisa

Hello, This order only shipped today. I will email you the tracking number. This shipped by Registered Mail. Thank you, Lisa

Hello Jon, I will send you an email regarding this. Thanks, Lisa

Hello, The multi-holder is only available to our Bulk Submitters. Thanks, Lisa

Hello, Your package has been located and it will be entered soon. We will have current with the turnaround time. Lisa

Hello Stevers, Thank you. Please send me the tracking number for this package. Lisa

Hello William, Would you please post an image of this piece front and back? Thanks, Lisa