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About dena

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  1. There is a 1.95MB limit on file size. There is no limit on the image dimensions that a user can upload. However, images with large dimensions will be scaled down to a maximum of 1250x1250.
  2. Collection Manager does not allow for a set in one entry. Each coin in a set must be entered individually.
  3. The cost to have a coin certified depends on the value of the coin and the turnaround time you select. Please click the following link for a list of the NGC Services and Fees: NGC Services and Fees Or, instead you may contact customer service at 1.800.NGC.COIN and a representative can help you.
  4. Please contact NGC customer service at 1.800.NGC.COIN A representative will be able to help you. In the meantime, I will look into why the results of your submission are not displaying.
  5. Friday, August 4, 20178:00 am to 9:30 amANA World's Fair of Money - Meeting Room # 502Colorado Convention Center - Denver, COYou and a guest are invited to breakfast with PMG Grading Finalizer Chad Hawk and other members of our team. This invitation-only breakfast gives you the opportunity to have your questions answered and talk to PMG and other numismatists about the hobby.Please email to reserve your seats today!
  6. Thank you for giving us the opportunity to correct these mistakes.
  7. My apologies for this error. We are looking into how this could have happened. In the meantime, please feel free to return these coins to us for correction at no cost to you. If you have any questions please contact NGC customer service at 1.800.NGC.COIN and reference this post. We look forward to rectifying this situation.
  8. The NGC Registry ranks sets first according to the set's score. If two or more sets have the same score, the NGC Registry will break the tie by ranking the sets based on the percentage of NGC-certified coins in the set. If two or more sets have the same score and the same percentage of NGC-certified coins, then the tie will be broken based on the percentage of coins with with images. If two or more sets have the same score, same percentage of NGC-certified coins and the same percentage of coins with images, then the tie will be broken based on the percentage of coins with descriptions. To summarize, ranking is achieved by considering the following, in order: 1. Set Score 2. Percentage of NGC-certified coins 3. Percentage of coins with images 4. Percentage of coins with descriptions If all of the above items are equal between sets, then sets will be sorted by the date the rank was achieved (first to achieve it will appear higher), but they will have the same rank number beside their set.
  9. At this time, dealers must maintain two separate sets of login credentials. They may use their dealer number and password to check on submisssion details and use their Collectors Society login credentials for the chat boards. Having a single sign-on for dealers is complex as many dealers will have multiple employee logins to manage. We plan to address this issue in a future release.
  10. Thank you for contacting us. Unfortunately our server was not responding for a bit. You should be able to track your submissions now. My apologies for any inconvenience. Please let us know if you need any further assistance.
  11. And I bet you are wondering where to begin. Each user may create a journal and add multiple entries to it. Create your Journal by following these steps: Choose Journals from the Browse menu if you are not already on the Journals page Click Create a Journal Name your journal, add a description, add a photo and choose if you want all users to see your journal or if you would like it available to a specific audience only. Click Continue to move on to the next step where you can add you first entry!
  12. No need. I just merged your accounts.
  13. Yes, it was fixed pretty quickly from here. Please let me know if you have any further trouble with it.
  14. Thank you for reporting this. I am looking into it and hope to have it resolved shortly.
  15. You were using a different email address with your chat board account than you were using with your NGC Collectors Society account. I merged your accounts so that you can log in with your NGC Collectors Society account credentials and you have your original board name and all associated posts and private messages back.