This letter was sent to me on July 6th....
Hello Mr. Deeds,
I am disappointed to learn this has happened again and I apologize for the inconvenience to you. Of course you may send them back to be corrected at no cost to you.
In addition to speaking with our encapsulation and QC personnel, NGC President, Rick Montgomery is now involved and we have prepared a set of criteria for all of our graders and QC specialists to follow to see that this does not continue. You are welcome to note which side up on your submission form -- this information will be provided to the QC specialist.
We appreciate you taking the time to contact us once again and we look forward to providing the level of service you should expect from NGC.