I purchased and received a 1971s Lincoln cent NGC ms66. It would not fit into the NGC box that I keep my certified set in. I fumbled the holder and it popped open. It had gone through NGC Quality control without being sealed. I sent it to be sealed. I tracked it to Sarasota and it was picked up at the P.O.. I waited for them to seal it and send it back. I lost the receipt from the P.O. and NGC had no record of receiving it. NGC acted like they didn't care and It was no big deal. How can you run a company and no one even fakes caring? The coin only cost $20 and at this rate they must have many coins in Lost & Found. They must have cut back on employees to save money. I just shut my eyes and bought another 1971s Lincoln cent to fill a hole in my set. They could even have put a coupon for 5 or 10 free grades. I am not going to press it and since they are so short handed, this complaint will go unnoticed.